About PurocleanŽ of Palm Springs

Insurance Company Advantages in Choosing Puroclean

At PurocleanŽ we understand the insurance industry's needs, qualifications and requirements. PurocleanŽ can proficiently meet your criteria by offering:

Immediate response within 1 to 2 hours to all emergency mitigation calls.

• 24 hours -7 days a week

Accurate and timely scope of loss within 24 to 48 hours.

• Complete pricing by area, utilizing a computerized, "unit cost" estimating system.
• Fair pricing.
• Photos of damaged property.
• Scope includes only items that are a covered part of the loss.
• Prior to initiating work other than the emergency work required to mitigate the loss, Puroclean always agrees with the agent or adjuster on the price and the scope of the estimate when dealing with a covered loss.

Consistent and on-going customer communication.

• Customer sensitivity.
• Quality, guaranteed workmanship.
• Job completion verification and documentation.
• Honesty and integrity.

PurocleanŽ has a strict code of qualifications and requirements that must be met by all offices. Each Puroclean office is:

• Licensed, where required.
• Insured.
• Financially stable.
• Required to complete each job to the customer's entire satisfaction.
• Independently owned and operated.

PurocleanŽ offices use specifically designed methods and state-of-the-art procedures to satisfy all requirements for the successful completion of a loss. Specially trained technicians begin by preparing a fast, accurate and itemized scope of loss, free of charge, with no obligation to an insurer or customer.

When an insurer recommends PurocleanŽ, your claimant receives nationwide, economically sound, professional service, quality workmanship and customer satisfaction guaranteed. PurocleanŽ makes every attempt to restore the structure and its contents to its pre-loss condition and replace only as a last resort. Upon receiving customer authorization, PurocleanŽ

• Responds to emergencies within one to two hours.
• Completes emergency services necessary to mitigate the loss.
• Briefs the customer and provides continuous follow-up.
• Communicates with the insurance company representative.
• Completes all work quickly, efficiently and with as little inconvenience to the customer as possible.
• Completes each job to the customer's total satisfaction.
• Provides complete job documentation and verification through a Certificate of Satisfaction and a Certificate of Guarantee. A written guarantee for materials and workmanship is provided by the independently owned PurocleanŽ office handling the claim.

PurocleanŽ pledges to use the most current state-of-the-art methods and procedures to complete efficient and effective restoration or reconstruction in a timely manner, and with as little disruption as possible.